Return Policy
At Nuwoot, we want every little adventurer to love their outfits. If something isn’t perfect, here’s how we make it right:
1. Return Eligibility
- Timeframe: Return within 30 days of delivery (60 days for Nuwoot Club members).
- Condition: Items must be unused, unwashed, and in original packaging with tags attached.
- Proof: Provide order number or receipt.
2. What We Accept
✅ Full Refunds: For defective/damaged items (e.g., broken zippers, stitching errors).
✅ Size Exchanges: Free reshipment within 14 days—no questions asked.
✅ Store Credit: For final sale items marked “non-refundable” (issued within 1 business day).
Non-Returnable Items:
- Customized products (e.g., embroidered names).
- Gift cards/digital vouchers.
- Items damaged due to misuse.
3. How to Return
Step 1: Contact us at support@nuwoot.com or via Online Return Portal.
Step 2: Receive a prepaid shipping label (free for EU/US customers; others pay return shipping).
Step 3: Pack items securely—reuse our 100% recyclable packaging for eco-points!
4. Refund Process
- Timeline: Processed within 3 business days after receiving your return.
- Method: Original payment (5–10 business days) or Nuwoot Wallet instant credit.
- Exceptions: Missing items may incur partial deductions.
5. International Returns
- Duties: For DDP (Delivered Duty Paid) orders, we cover return import fees.
- Regional Hubs:
- EU: Ship to Berlin Warehouse (DE)
- Americas: Miami Hub (US)
- APAC: Singapore Center
6. Sustainability Promise
Can’t resell returned items? We:
♻️ Donate gently used clothes to UNICEF partner orphanages.
Offer a 15% discount if you let us recycle unwearable items.
Need Help?
- Live Chat: Mon–Fri, 8:00–20:00 GMT+2
- Email: support@nuwoot.com
- FAQ: nuwoot.com/returns-faq
Why This Works for Families:
- Stress-Free: Extended windows and prepaid labels cater to busy parents.
- Child-Safe: Hygiene-focused return criteria protect little ones.
- Planet-First: Closed-loop recycling aligns with eco-conscious values.
- Global Ease: Regional hubs minimize cross-border delays.
Let’s grow responsibly—for our kids and their future. ✨
Note: For warranty claims (e.g., fabric durability), refer to our Quality Guarantee.
